Join Family Start’s ACC Sensitive Claims team

We welcome therapists, allied health professionals and cultural advisers who want to make a difference with the backing of a friendly, connected local team. Whether you already work with ACC or are considering it for the first time, we would love to hear from you.

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Which pathway is right for you?

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1. Existing Named Service Providers

Already approved by ACC to deliver Sensitive Claims therapy or assessments? We can help arrange your addition to Family Start’s contract and guide you through onboarding so you can deliver your approved services with our support.
Find out about joining Family Start

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2. New Named Service Providers

For qualified counsellors, psychotherapists, psychologists, psychiatrists and social workers wanting to deliver counselling. You must meet ACC’s professional, experience and supervision requirements and receive approval before starting. We can help you understand the application process.
Find out about joining Family Start

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3. New Service Providers

For registered social workers, occupational therapists, physiotherapists, nurses, dietitians and speech-language therapists providing services other than counselling. You will need to meet the relevant ACC requirements, hold an ACC provider number and complete Family Start’s onboarding.
Read the requirements | Get started with Family Start

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4. Cultural Support and Advice advisers

For people with cultural or community expertise that can help clients overcome barriers to engagement or recovery. This may include kaumātua, community elders, faith leaders, and people with relevant Rainbow/Takatāpui, disability or other cultural expertise. You do not necessarily need a clinical qualification. Family Start assesses suitability and completes required safety checks before services begin.
Find out about joining Family Start

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Why join Family Start?

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• Local knowledge and support: a West Coast team that understands our community and the people within it.

• Wonderful, dedicated admin support: Toni is available Monday–Thursday for calls, emails and face-to-face chats about anything ACC or Family Start. Walk through the door, pick up the phone or email us for prompt, practical help.

• Tools that make administration easier: access to CMS Premium for efficient note-taking and invoicing, helpful templates, and our ACC travel calculator.

• Email and technology: a Family Start email address with access to the Microsoft Office 365 suite.

• A broad support network: connections with clinicians, therapists, service providers, cultural advisers, rongoā Māori services and more.

• Support when dealing with ACC: advocacy, guidance and a coordinated approach to help providers navigate processes and seek clear, consistent advice.

• A competitive 7.5% provider fee: funds go straight back into supporting and strengthening our West Coast community.

• Free room bookings in Greymouth: convenient local spaces to support your work.

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Let’s talk

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Contact Chris for a confidential discussion, help choosing a pathway, or any questions.

Email: chrise@familystart.co.nz
Phone: 027 568 0626