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Why Choose Family Start as your supplier?

Join a team that is deeply connected to the West Coast and committed to making a real difference for the people who live here.

What we do is about more than providing a service; it is about standing alongside local clinicians so they feel supported, informed, and connected in the important work they do every day. We know that strong local support leads to better outcomes for the people in our community, which is why our priority is to back clinicians with practical advice, responsive assistance, and a genuine sense of partnership. When clinicians feel confident and well-supported, they are better able to support the individuals and whānau who rely on them.

We pride ourselves on offering local support and local knowledge. We understand the unique strengths, challenges, and realities of working on the West Coast, and we are passionate about a locals-supporting-locals approach. That means being accessible, understanding the community context, and providing advice that is relevant, personal, and grounded in the needs of our region. We are not a distant service - we are part of the same community, and we care deeply about helping it thrive.

For clinicians, our team provides an important point of connection. We help create stronger links, clearer pathways, and a sense of shared purpose across services, so no one feels they are working in isolation. We welcome clinicians as part of the wider team, valuing their expertise, respecting the pressures they work under, and working alongside them in a way that is collaborative and supportive. Building those relationships matters, because when local professionals feel connected and valued, the whole community benefits.

Joining our ACC team means becoming part of a passionate, community-focused group of professionals who believe in the value of local relationships, practical support, and collective impact. It is rewarding work with real purpose: supporting clinicians so they can continue supporting the people of the West Coast with care, confidence, and compassion. If you want to be part of a team that believes in local people supporting local people, and that is committed to strengthening our community from within, we would love to hear from you.

Specific Benefits

  • Local support and advice from a West Coast team that understands our community and the people within it

  • Responsive help when you need it - walk through the door, pick up the phone, or send an email and get prompt support

  • Access to CMS Premium for simple, efficient note-taking and invoicing

  • A Family Start email address with access to the Microsoft Office 365 suite

  • Connection to a wide support network of clinicians, service providers, cultural support and advice, rongoā Māori services, and more

  • A competitive 7.5% provider fee, with funds going straight back into supporting and strengthening our West Coast community

  • Free room bookings in Greymouth for added convenience and local accessibility

Contact Chris for a confidential discussion or if you have any questions:

email: chrise@familystart.co.nz 

phone: 027 568 0626

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